Dollar Shave Club
Dollar Shave Club Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Dollar Shave Club has a 2.2 star rating from 1,359 reviews, 9% would recommend, 65% unfavorable; consumers are mostly dissatisfied and 63% call for improved customer service.
Positive Feedback
Some reviewers praise the razors and product variety, note reasonable price level and occasional helpful agent interactions referenced in Dollar Shave Club reviews.
Negative Feedback / Risk Areas
- Recurring customer issues with unreachable customer service and inability to speak to a person.
- Frequent complaints about subscriptions, unwanted auto-ship deliveries and billing errors.
- Many requests for refund and problems with address, missing items, or incompatible blades and handles.
Key Takeaways for Future Customers
- Expect mixed product quality; verify handle compatibility before buying replacement blades.
- Monitor charges closely and document attempts to cancel membership or pause orders.
- Be prepared for slow or limited support when resolving billing, refunds, or shipping issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Dollar Shave Club has a 2.2 star rating from 1,359 reviews, 9% would recommend, 65% unfavorable; consumers are mostly dissatisfied and 63% call for improved customer service.
Positive Feedback
Some reviewers praise the razors and product variety, note reasonable price level and occasional helpful agent interactions referenced in Dollar Shave Club reviews.
Negative Feedback / Risk Areas
- Recurring customer issues with unreachable customer service and inability to speak to a person.
- Frequent complaints about subscriptions, unwanted auto-ship deliveries and billing errors.
- Many requests for refund and problems with address, missing items, or incompatible blades and handles.
Key Takeaways for Future Customers
- Expect mixed product quality; verify handle compatibility before buying replacement blades.
- Monitor charges closely and document attempts to cancel membership or pause orders.
- Be prepared for slow or limited support when resolving billing, refunds, or shipping issues.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Order was sent with things left out
Dissatisfied
Disappointed
Oder was incorrect
Ok, I want to speak to someone.
This process is ridiculous!
I want what I ordered.
Preferred solution: My full order I paid for
User's recommendation: Too send what I ordered and paid for.MY ORDER FIDNT HAVE THE UT RAZOR
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOpen shipment
I received my shipment but it had been opened. I don't know if something is missing or not. Please help me.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Boise, Idaho
Terrible company
No one can get a hold of you guys, and my husband has tried to change our address with you a few different times and you sent my razors to the wrong address again that being said, I have nothing to do with this company. Were trying to cancel if you charge us one more time were gonna fight the charge.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Detroit, Michigan
Nobody answers their phone
Ordered a razor set only got diamond part of razor didn't get no extra cartridges no nothing I didn't even get cartridges to even try make sure everything's in the box p just pay attention when you open your boxes
- Nanone
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever got my order, it says delivered
My delivery never arrived. It says delivery complete.
That's the complete complaint. I hope to get another.
Preferred solution: Full refund
Warrensburg, Missouri
Update payment info
I owe you money.
I tried to pay you by way of chat but that didn't work out \.
I tried to find you customer number but I could not.
Please allow me to call and correct my payment info.
russell
Portland, Oregon
Billing issues
My husband loves the razors
I cancelled my ongoing bill. #1 still being charged even though I have a cancellation notice.
You're really messing up my banking account.
I have cancelled this. Stop billing me!
Preferred solution: Full refund
User's recommendation: Don't do it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBlades don’t fit my handle
Ordered a new handle; delivery was expected today. Never showed up.
Over a week and waiting! Second time this shipping took longer than expected.
- Slow delivery
Preferred solution: Deliver product or service ordered
User's recommendation: Beware
Fort Lauderdale, Florida
Never received
Please help me with my order, sent around November 24. My address is 1101nw 58th Terrace Sunrise Fl. 33313
Thank you.
Omaha, Nebraska
Did not receive my order on 11/6 and was charged on 11/6 this is now 11/18
Still no status on my order??? Not happy with response for my Oder after 12 days of nothing!
But billed me the day of the order!! Terrible customer service!!
Portland, Oregon
Your company is still trying to charge me monthly! I have cancelled my subscription 2 times! Stop charging me!
First off, my husband loves the razors. Second off, you continue to charge me; I have cancelled my subscription two times! Stop trying to charge me!
- Great razors
- Billing sucks
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRazors
I purchased a limited edition razor a few weeks ago. Then I ordered some razors and shave butter, and the handle doesn't fit the razors.
Preferred solution: I would like to use my handles that I purchased from you with the razors that I purchased from you. That’s all.
Terre Haute, Indiana
Cancel my service
I just wanted to try your blades, and now I find out I have a subscription. I want to cancel my subscription.
Preferred solution: Full refund
Chicago, Illinois
Cancel membership
Nothing happened. Still waiting to cancel my membership.
Nothing happened. Still waiting to cancel my membership. MMMMM
Nothing happened. Still waiting to cancel my membership.
MMMMMNothing happened. Still waiting to cancel my membership. MMMMMNothing happened.
Still waiting to cancel my membership. MMMMM
- Better than gillette
- Worse than harry
Preferred solution: Full refund
Davison, Michigan
No phone number works
I want to cancel the butter not the blades I have way to much butter right now its way to hard to cancel anything shouldn't be so difficult im thinking about canceling my whole account very unhappy with not being able to cancel the butter
User's recommendation: Have a phone number that works
Never received any merchandise
They stopped a subscription of items I’ve never received…. Be careful dealing with this company. Good luck
No more details are necessary. I'm not sure why I need to write a hundred symbols to move on; it seems like a way to discourage customers.
- Customer service
Preferred solution: Full refund
User's recommendation: Don’t do it
About
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Dollar Shave Club specializes in sales of razors and personal grooming products by mail. The company was founded by Michael Dubin and Mark Levine in January, 2011. Its headquarters is based Los Angeles, California, United States. Dollar Shave Club offers a broad range of products under the following categories: Shave, Shower, Hair Style, Skin Care, and Butt Wipes. Available payment options are Visa, MasterCard, American Express, and Discover. The company ships their merchandise to all members on a monthly basis. Dollar Shave Club offers 3 membership plans. They can be upgraded and downgraded at any time. The company serves the United States, Canada, and Australia.
Dollar Shave Club is ranked 82 out of 834 in Beauty Supplies and Equipment category
USA, Worldwide
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