Dollar Shave Club
Dollar Shave Club Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Dollar Shave Club has 2.2 star rating based on 1824 customer reviews. Consumers are mostly dissatisfied.
9% of users would likely recommend Dollar Shave Club to a friend or colleague.
- Rating Distribution
Pros: Hard to contact, Good razors, Good products.
Cons: Poor customer service, Inability to phone & speak with a person, Customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Dollar Shave Club has 2.2 star rating based on 1824 customer reviews. Consumers are mostly dissatisfied.
9% of users would likely recommend Dollar Shave Club to a friend or colleague.
- Rating Distribution
Pros: Hard to contact, Good razors, Good products.
Cons: Poor customer service, Inability to phone & speak with a person, Customer service.63% of users think that Dollar Shave Club should improve its Customer Service.
50% of users say that they won't use Dollar Shave Club in the future for similar services or products.Recent recommendations regarding this business are as follows: "Don't use until there legal issues are resolved", "Try Dollar Shave Club. They’re awesome.", "No recommendations", "Great product", "Stay away".
Most users ask Dollar Shave Club for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New Albany, Indiana
Customer service
I bought the little razor for doing mustache and sideburns, etc. for $70 and now it wont take a charge
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHandle
I'm looking for a handle to replace my original handle. Can you help?
I bought my razors and handle many years ago. Can you help?
1 40* *** ****
Jack
Preferred solution: A original replacement handle
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Verified ReviewerHandle
My old handle broke. When I asked for a replacement, I was sent the newest version.
Now I have 4 packs of 4 ea razers I cannot use.
I have contacted several times for nearly a year. Very disappointing.
- Decent product
- Contacting
Preferred solution: Older version replacement handle
User's recommendation: Go somewhere else
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Verified ReviewerCancellation
The post was supposed to be eight dollars, but they charged my checking account 36 dollars. Cancel it immediately.
There will be no future business dealings, you have ripped me off.
You stated it was supposed to be only eight dollars, yet it's 36 dollars they took out. It's disgusting, that's how you conduct business.
- You are a fraud
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCharge my credit card too much
It was only supposed to be eight dollars, but they charged me 36. This angers me.
You guys are frauds. I want my money back as soon as possible.
How dare you take advantage of a senior citizen? How do you sleep at night?
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey are a Scam..No way to cancel
They sent me an email for an eight-dollar introductory offer. I clicked on it, and they charged me 35 dollars!
There is no way to contact them and now they have shipped it. They are going to send it every month and I can't contact anybody to cancel.
Don't click on anything with them. They are scammers.
- No way to contact them
Preferred solution: Full refund
User's recommendation: Stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want to cancel my subscription
The blades are not very sharp, and I want to cancel my subscription. When I signed up, I was just trying them out.
However, you have taken money out of my account every month, something I did not want. I just wanted to try the blades which, in my opinion, are not very good.
- Yes stop sending me blades and stop talking my money
User's recommendation: No recommendations
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStop monthly orders til May 2025
Pause my order for 2 months. If that's a problem, I will take my business elsewhere!
What's so hard about pausing my account for 2 months?
I have plenty of razor blades on hand. What don't you understand?
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
South Lyon, Michigan
Resolved: Customer service
Company fixed the issue and I have been provided with apology. Speak to a representative
This all could have been avoided with one person to person phone call.web site wasnt working.Asked the same question over and over.
Midland, Michigan
I have blades and no razor
I was almost immediately linked with an agent who knew what I was talking About. She told me what to do.
I did it. And everything turned out great.
User's recommendation: Try Dollar Shave Club. They’re awesome.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Charleston, South Carolina
Wrong razors
My husband needs the updated version of your razor. I have a picture of the razor that your company has been sending me. Thanks.
User's recommendation: I need the razor to go with this. My husband has an old razor now. Thank you, Sherry DeLeon
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Verified Reviewer |
Austin, Texas
About your product
The product is great. I love it. I just have more than enough blades and didn't need to order any more for a few months.
User's recommendation: Great product
Yucaipa, California
Adjust my order
Cannot speak to any one some issues need to be resolved with an agent not a chat or AI very disappointing
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Verified ReviewerResolved: Cancel subscriptions, don't need product anymore
I can buy the razors cheaper in the store and I want to delete my account and no further do I want any more razors. I will seek legal actions if this is not resolved quickly.
- Cost
Preferred solution: Delete my account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThis is my current email and password! Just use it!! I don’t use Rockyhood anymore!
My current email is Edreardoniii@***.com, along with my current password. Can't you just use this one?
Preferred solution: I would like to use a different card , I think the current one is compromised?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel subscription
I have tried to contact you several ways: calling, chat, email. No response.
When logging in to my account, there is no way to cancel. Please cancel all my subscriptions.
Preferred solution: canceled subcriptions
User's recommendation: Don't use until there legal issues are resolved
About
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Dollar Shave Club specializes in sales of razors and personal grooming products by mail. The company was founded by Michael Dubin and Mark Levine in January, 2011. Its headquarters is based Los Angeles, California, United States. Dollar Shave Club offers a broad range of products under the following categories: Shave, Shower, Hair Style, Skin Care, and Butt Wipes. Available payment options are Visa, MasterCard, American Express, and Discover. The company ships their merchandise to all members on a monthly basis. Dollar Shave Club offers 3 membership plans. They can be upgraded and downgraded at any time. The company serves the United States, Canada, and Australia.
Dollar Shave Club is ranked 76 out of 582 in Beauty Supplies and Equipment category
USA, Worldwide
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