Dollar Shave Club Phone Numbers and Emails

Toll-Free Number:

  • (866) 223-2780

Dollar Shave Club Emails:

Business Customer Service
Partnerships
Customer Service
Influencers
Legal
CCPA Inquiries, Privacy Inquiries
Media
PR Inquiries
members@dollarshaveclub.com
Refunds
support@dollarshaveclub.com
More phone numbers and emails Less phone numbers and emails

Dollar Shave Club Contact Information

Dollar Shave Club Website:

Dollar Shave Club Help Center:

Corporate Office Address:

Dollar Shave Club, Inc.
13335 Maxella Avenue
Marina Del Rey, California 90292
United States

Other Info (opening hours):

Mailing Address:

P.O. Box 5688,

Marina Del Rey,

California 90292

Fax:

+1 (310) 822 6342
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Customer Service Rating and Reviews

1.4 / 5
Bad
Pissedconsumer3784269
Despute
1.0

No customer service no one to talk too no product delivered for six months but u continue to charge me you got ride of all the things that made u great now because of the money you SUCK ONCE AGAI...

Donald K Tqo
Poor lack of any response
2.0

Poor customer service total lack of response. Ive tried 10/15 times to submit my unhappiness with your website Im to point of giving up periods.

Summary of Dollar Shave Club Customer Service Calls

14K TOTAL
CALLS
00:34 AVG CALL
DURATION
2% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Dollar Shave Club Customer Service?

Activation/ Cancellation Question:

  • “Cancellationcode”
  • “Cancellation”
  • “Ive tried for MONTHS to cancel”

Shipping and Delivery Question:

  • “Shipping address”
  • “Order not received”
  • “Missing shipment”

Payments and Charges Question:

  • “Charge on my account”
  • “Charged for *** I didn't order”
  • “Update payment”

Account Question:

  • “Can't log in to change my info”
  • “Trouble with my account”
  • “My account”

Product/ Service Question:

  • “Broken handle”
  • “Broken bottle”
  • “Need new razor handles broken again”

Request for Information Question:

  • “Questions about membership”
  • “About my order”
  • “Change of address / question about my account”

Refund Question:

  • “Refund payment”
  • “My orders or mixed up stuff that I did not want could not get out of my cart I would like a refund”
  • “Refund”

Return/ Replace Question:

  • “Want to change address”
  • “Replacement handle”
  • “Change address and card #”

Cards Question:

  • “Need to update card info”
  • “New credit card”
  • “Update credit card information”

Staff Question:

  • “My husband passed away and would like to end service”
  • “Service stopped, still being charged”
  • “Want to talk to customer service”

Website/ Application Question:

  • “Because the website isnt working”
  • “Difficulty navigating web site”
  • “No website”

Employment Question:

  • “Lost my job”

Other Question:

  • “Received a package I didn't order”
  • “Change order”
  • “I want to stop my orders for now”

About

Top Dollar Shave Club Services

Customer Care, Shipping Service, Membership

Top Dollar Shave Club Products

Razor Blade, Razor, Account

Dollar Shave Club Pros and Cons

Pros: Hard to contact, Good razors, Good products, Love the product when i get it, Good blades

Cons: Terrible customer service, Inability to phone & speak with a person, Unable to contact by phone to speak to customer rep, No phone number to contact, Hard to reach customer service and also hard to get any response

Related Companies

Unilever, Breyers, Suave, Lipton, Lakme Cosmetics

Summary

Dollar Shave Club specializes in sales of razors and personal grooming products by mail. The company was founded by Michael Dubin and Mark Levine in January, 2011. Its headquarters is based Los Angeles, California, United States. Dollar Shave Club offers a broad range of products under the following categories: Shave, Shower, Hair Style, Skin Care, and Butt Wipes. Available payment options are Visa, MasterCard, American Express, and Discover. The company ships their merchandise to all members on a monthly basis. Dollar Shave Club offers 3 membership plans. They can be upgraded and downgraded at any time. The company serves the United States, Canada, and Australia.

Dollar Shave Club reviews and complaints

Dollar Shave Club is ranked 185 out of 1302 in Cosmetics and Personal Care category

Area Served

USA, Worldwide

Payment Methods

American ExpressVISAPayPalMasterCardDiscover

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